A dark evening for Rogers customers

All Youtube videos return an “An error has occured, please try again later” error message.

youtube

Rogers says, “Oh, it’s not us.” An hour and half after the problem starts, Rogers finally gets notified by Youtube that the problem is on Youtube’s end. (I’m guessing someone at Youtube accidentally blocked Rogers IPs.)  It’s supposed to be fixed within 24 hours.

As a former tech support agent, I feel a little bad for the Rogers techies (who are probably working in the call center I used to work in) who were expecting a relatively calm afternoon and have suddenly been swamped by frantic users jonesing for their Youtube fix. At least now they have something concrete they can say instead of “It’s not on our end.”

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